Privacy policy

Last Updated: August 14, 2026

At Tea Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using the Tea Lab website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order history
Payment method
Transaction details
Shipping information

Account Information

If you choose to create an account, we may collect:

Username
Password
Account preferences

Device & Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products to you
Provide customer support
Process returns and refunds
Send order confirmations and shipping updates
Improve our website and customer experience
Personalize your shopping experience
Prevent fraudulent transactions
Comply with legal obligations
Respond to customer inquiries

With your consent, we may also send you promotional emails, product launches, exclusive offers, and wellness updates.

You may unsubscribe from marketing communications at any time.

Cookies & Tracking Technologies

Tea Lab uses cookies and similar technologies to improve website performance and enhance your shopping experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Understand how visitors use our website
Improve website functionality
Measure website performance

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Payment Information

Tea Lab does not store your complete debit card, credit card, or other payment details on our servers.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

How We Share Your Information

We only share your information when necessary to operate our business and provide our services.

Your information may be shared with:

Shopify (our e-commerce platform)
Payment service providers
Courier and delivery partners
Website hosting providers
Customer support tools
Analytics providers
Marketing service providers (only where applicable)

We do not sell or rent your personal information to third parties.

Shopify Services

Tea Lab is powered by Shopify, which provides the e-commerce platform that enables us to operate our online store.

Information you provide while using our website may also be processed by Shopify to facilitate secure payments, order management, fraud prevention, and other essential store functions.

To learn more about how Shopify handles your personal information, please review Shopify's Privacy Policy.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we implement industry-standard security practices, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your personal data where applicable

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you updates about:

New product launches
Exclusive promotions
Wellness articles
Seasonal collections
Brand news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Children's Privacy

Tea Lab's website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Tea Lab is not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing any personal information.