Refund policy

Last Updated: August 14, 2026

At Tea Lab, we are committed to delivering premium-quality botanical tea blends that meet the highest standards of freshness, quality, and care. Every order is carefully inspected and packed before it leaves our facility.

If your order arrives damaged, incorrect, or incomplete, we're here to make it right.

Returns

Due to the nature of our products and for hygiene and food safety reasons, we do not accept returns or exchanges on opened or used tea products.

You may request a return or replacement if:

You received the wrong product.
Your order arrived damaged during transit.
An item was missing from your order.
The product received was defective or not in saleable condition.

To be eligible for a return or replacement, please contact us within 48 hours of receiving your order.

Please include:

Your order number
A brief description of the issue
Clear photographs of the product and its packaging

Requests submitted after 48 hours may not be eligible for a return, replacement, or refund.

Refunds

Once your request has been reviewed and approved, your refund will be processed using the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is the result of an error made by Tea Lab.

Replacements

If you receive an incorrect, damaged, or defective product, we will gladly send a replacement at no additional cost.

Replacement requests are subject to product availability.

Non-Returnable Items

For hygiene and food safety reasons, the following items are not eligible for return or refund:

Opened tea products
Used products
Products damaged due to misuse or improper storage
Sale or promotional items
Gift cards
Personalized or customized products

International Orders

Returns and refunds for international orders are reviewed on a case-by-case basis.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

Return Shipping

If a return is approved due to an error made by Tea Lab, we will cover the cost of return or replacement shipping.

For returns requested for any other reason, return shipping costs are the responsibility of the customer.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at the time of checkout.

Tea Lab is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Delays Beyond Our Control

While we strive to process and deliver every order as quickly as possible, Tea Lab shall not be held responsible for delays caused by circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, natural disasters, customs inspections, transportation disruptions, public holidays, government restrictions, or other unforeseen events.

Our Commitment

Customer satisfaction is at the heart of everything we do. If you experience any issues with your order, we encourage you to contact our Customer Care team. We are committed to resolving every concern fairly, promptly, and with the level of care and service you expect from Tea Lab.

Contact Us

If you have any questions regarding your order or need assistance with a return or refund, our Customer Care team is here to help.

Email: tealabpk@gmail.com

Customer Support Hours

Monday – Saturday

9:00 AM – 6:00 PM (PKT)

This Return & Refund Policy applies to all purchases made through the official Tea Lab website and may be updated from time to time without prior notice. We encourage customers to review this page periodically to stay informed of any changes.