Shipping policy
Last Updated: August 14, 2026
At Tea Lab, we are committed to delivering your order safely, efficiently, and on time. Every order is carefully packed to ensure your tea arrives in perfect condition.
Shipping Coverage
Tea Lab currently ships within Pakistan only.
We look forward to offering international shipping in the future.
Order Processing
Orders are typically processed within 1–2 business days after they are placed.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons, promotional campaigns, or unforeseen circumstances, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery times are as follows:
- All cities across Pakistan: 3–7 business days
Please note that delivery times are estimates and may vary depending on courier operations and your location.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
From time to time, Tea Lab may offer free shipping promotions, which will be announced on our website and official social media platforms.
Order Tracking
Once your order has been dispatched, you will receive a confirmation message with your tracking information, where available.
You can use this information to track the status of your shipment through the courier's tracking system.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Courier service disruptions
- Government restrictions
- Natural disasters
- Other unforeseen events
Tea Lab appreciates your patience and understanding should such delays occur.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at the time of checkout.
Tea Lab cannot be held responsible for delayed, returned, or undelivered orders resulting from incorrect or incomplete shipping details provided by the customer.
Failed Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable or the shipping information provided is incorrect, the courier may attempt re-delivery or return the parcel to Tea Lab.
Additional shipping charges may apply for re-shipment where applicable.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or appears to have been tampered with during transit, please contact us within 48 hours of delivery.
To help us investigate your request, please provide:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
Requests submitted after 48 hours may not qualify for replacement or refund.
Cash on Delivery (COD)
Tea Lab offers Cash on Delivery (COD) for eligible locations within Pakistan.
Please ensure that the correct payment amount is available at the time of delivery to help ensure a smooth delivery experience.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been dispatched, it cannot be cancelled.
For more information, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or your order, our Customer Care team is here to help.
Email: tealabpk@gmail.com
Customer Support Hours
Monday – Saturday
9:00 AM – 6:00 PM (PKT)
This Shipping Policy applies to all orders placed through the official Tea Lab website and may be updated from time to time without prior notice.
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